Solos Holidays - FAQs

Travel is one of those things that naturally you may have questions, so we are here to help you.

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Solos Holidays FAQs

Popular FAQs

Will I have a Tour Leader?

Accompanying your group to ensure your holiday is hiccup-free, your Tour Leader oversees everything. From helping you settle in, to ensuring the holiday runs smoothly, to arranging days out. You name it, they do it. Please bear in mind that they are not local experts—we have supporting local guides for that side of things. If any issues arise during your holiday, they are your primary point of contact for assistance. Please feel free to address any concerns with them directly. Ultimately, they are there to ensure you get the best out of your holiday.

How do I book my holiday?

You can book online at any time or call us for free on 0208 951 2900.

Opening hours: Monday-Saturday 9:30am- 5pm

To enable us to offer you an efficient and professional service, we are committed to ongoing training, part of which sometimes involves the recording of phone calls.

How many people will be in a group?

This depends on the type of experience. The average size of our single holiday groups is 15, but on some of our singles group holidays such as golf it can be between 20 and 40. Our popular Black-Tie Balls can attract in excess of 80 people.

What age range can I expect?

We know that age is just a number which is why we welcome travellers of all ages on our holidays but typically our groups are made up over people aged 40 years and over. Our customers tell us that our mix of age groups is just one of the reasons they love our holidays.

What is the proportion of women to men?

We always try to achieve an equal balance of women to men on all our singles holidays, breaks and events - however we can’t guarantee this.

Who can travel with Solos?

We welcome solo travellers of all ages on our holidays. You can expect to meet people from all different walks of life, all with their own stories and life experiences to share, never failing to create a fun and vibrant dynamic.

Will I get my own room?

You will always have use of either a single or double/twin room for sole use, with no single supplements.

Choosing a Holiday

Accommodation ratings

We offer a wide and varied range of holidays throughout the world, and in doing so use many different categories of hotels. Accommodation is chosen for each holiday based on a number of criteria including location of the property, room and hotel facilities, value for money, customer service and feedback from our team and customers. Wherever possible, we will advise you of the hotel’s official star rating. With this in mind, please be aware that standards can vary between hotels of the same rating in different countries and even in the same country. For example, city hotels that often cater for business as well as leisure travellers may have higher standards than a beach resort hotel where the atmosphere tends to be more relaxed.

How many people will be in a group?

Can I share a room with someone?

While this option isn’t provided, you are assured a private single or double room with your own facilities.

Climate & conditions

Alongside every tour, we list an average maximum daily temperature for that destination. Please bear in mind that this information is for guidance only. Climate changes across the world in recent years have made it impossible to predict weather anywhere. Activity, worldwide and golf holidays especially may be affected by poor weather conditions such as golf greens which can take time to recover, walking routes and subsequent alteration of included activity. It is never possible to predict the weather, and we cannot be held responsible for the weather conditions at the time of your holiday. Hurricanes and tropical storms can affect the Caribbean and Gulf of Mexico regions, usually between June to November. As the storms’ path and duration cannot be predicted accurately and if your holiday is cancelled or changed because of their actual or predicted effects, this will be included as an ‘event beyond our control’.

Do I have to stay with the group all the time?

There are key times when the group will get together (at the welcome drink and on excursions for example), but it’s entirely up to you how much time you spend with the group.

Holiday durations

All our holidays have a set duration. Where possible, we will try and accommodate any requests that are in addition to our set duration, however, please be aware that it is not always possible. Please note that at our Solos Exclusive properties, duration is limited to 14 nights per stay.

What age range can I expect?

What holiday should I go on?

Over the years we have grown our product portfolio to include a variety of different holiday types, including sun, discovery tours, walking, tennis, golf, skiing and dancing for every kind of solo traveller. If you are not sure what is best for you our friendly team will be able to help find you the holiday that is right for you.

What will my fellow travellers be like?

You can expect to meet people from all different walks of life, all with their own stories and life experiences to share, never failing to create a fun and vibrant dynamic.

Most solo travellers choose us because they don’t want to travel or attend a social event on their own. It’s your chance to experience new destinations, try different activities and socialise with a group of new friends or maybe even catch up with some old ones too!

Everyone on holiday is there to make new friends and enjoy their time away, which is why you will always find someone in your group whom you can relate to. By default, you already have something in common!

What is the proportion of women to men?

We always try to achieve an equal balance of women to men on all our singles holidays, breaks and events - however we can’t guarantee this.

Will I get my own room?

You will always have use of either a single or double/twin room for sole use, with no single supplements.

Will I have a Tour Leader?

Who can travel with Solos?

Booking your holiday

Is there any advantage to booking early?

Yes. On some of our holidays for singles there are limited places so early booking is encouraged. If you choose to book later, we may not be able to confirm your place straight away and, if we've already filled our flight and hotel allocations, there may be a supplement to pay for additional places.

Where possible, we advise that you book early to secure the best cost for your flight and holiday package. This includes regional flight seat requests and seats from our original flight allocation. We understand that this is not always possible and therefore we will be happy to book you the best available flight seat and cost.

Is my money safe?

The air holiday packages and flights in this brochure are ATOL (Air Travel Organisers’ Licensing) protected by the CAA (Civil Aviation Authority) - our ATOL number is 4029. ATOL protects you from losing your money or from being stranded abroad. It does this by carrying out checks on the tour operators and travel organisers it licenses, to ensure they are financially able to carry out their business. However, if a tour operator does go out of business, the CAA will ensure you do not lose the money you have paid. Or, if you’re abroad, they will arrange for you to finish your single holiday and fly home. Our holidays are also financially protected by ABTOT (Association of Bonded Travel Organisers Trust) – our ABTOT number is 5206. Please see our Solos Holidays Booking Agreement.

How can I make special requests?

Any special requests must be advised at the time of booking. Although we endeavour to pass any requests on to the relevant supplier, we cannot guarantee that every request will be met. Any medical requests which may affect your accommodation, flight or transfer must be declared at the time of booking. We may be able to assist you in considering the suitability of the arrangements before confirming the reservation. This also includes any medical condition or disability which may affect your booking arrangements after your booking has been confirmed.

How do I book my holiday?

You can book online at any time or call us for free on 0208 951 2900.

Opening hours: Monday-Saturday 9:30am- 5pm

To enable us to offer you an efficient and professional service, we are committed to ongoing training, part of which sometimes involves the recording of phone calls.

How can I make my deposit payment?

We offer multiple methods for you to make your deposit payment, ensuring flexibility and ease in securing your booking. You can choose from the following options: Credit/Debit Card: We accept credit & debit card payments, providing you with a quick and secure way to make payment. (please note we do not accept American Express) Bank Transfer: If you prefer, you can initiate a bank transfer to settle your deposit. Please use the provided bank details for this option and remember to include your booking reference.

Flights and Transfers

How can I arrange assistance at the airport or on my flight?

If you require special assistance at the airport or on your flight, please let our friendly team of experts know at the time of booking so we can arrange this for you in advance, so you have peace of mind.

Airport Check-in

On some holidays, our Tour Leaders will be travelling with the group, and on others, they will already be in the resort waiting to greet you on arrival at either the airport or the hotel. If you think you may need extra assistance at the airport, please advise our sales team of your requirements at the time of booking so that these can be passed on to the airline. We recommend that you get to the airport at least two hours prior to departure as some airlines can close check-in up to one hour prior to departure. So arriving late can mean being denied check-in and boarding.

Airport Transfers

We include transfers on many of our holidays, including where a regional flight has been booked as part of your package. Please note this transfer may be on your own, with another Solos customer or as a shuttle with non-Solos customers. On occasion, it may be necessary to wait for other passengers before the transfer departs.

If you are taking your own flights (see land only) or we have booked a direct regional flight for you that has not been included in the package, you will have the choice, where possible, of joining the Solos group transfer or booking a separate transfer (at an additional cost). It is important to note that we are unable to accept responsibility for missed transfers due to flight delays or any other circumstances beyond our control, such as schedule changes. If these changes result in the need for you to have a separate transfer, these costs will be passed on to you.

Are regional flights available?

If you would prefer to travel directly to your holiday location from a local airport, please call our sales team to discuss or check our website to see the available options. In these circumstances, we can make this booking for you and add the difference in cost of the new flight to your reservation. Please note that flight prices are set by the airlines and often fluctuate from day to day. It is Solos policy to pass on the charge made by the airline for the regional flight, and any variation in price is strictly out of our control. Please note there may be occasions when we are unable to offer direct regional flights in order to manage our committed seats, as advertised within the holiday package. When we book regional flights on your behalf, full payment of the regional flight will be taken at the time of booking to secure the fare quoted. This is in addition to the holiday deposit or included in your full balance if you’re booking within 12 weeks of your departure. You should be aware that, when travelling from a regional airport, you may not meet other Solos customers until you arrive at your hotel in resort. For more information, please see: https://www.solosholidays.com/regional-flights/

Connecting Flights

When we book your connecting flight This forms part of your package and we will help in the case of international schedule changes or unforeseen date changes by us, after your booking has been made. If we cancel your holiday due to low numbers, we will cancel your connecting flight at no charge to you. Payment for connecting flights is taken at time of booking, is non refundable and is subject to an administration fee of £15. When you book your own connecting flight This does not form part of your package, and you will be responsible for any changes required in the case of international schedule changes or unforeseen date changes by us, after your booking has been made. If we cancel your holiday due to low numbers, we will not be responsible for your connecting flights. We recommend a minimum of 3 hours’ connecting time between international and domestic flights (luggage will not be able to be checked-through).

Can I book a holiday without flights?

If you would prefer to book your own flight, we are happy to quote the holiday price for land only. This means that both the flight cost and the transfers will be deducted.

In this instance, you will have the choice, where possible, of booking a separate transfer (at an additional cost) or joining the group transfer (if your flight arrives within 25 minutes of the group flight). It is important to note that we are not able to accept responsibility for missed transfers due to flight delays or any other circumstances beyond our control, such as schedule changes. If these changes result in the need for you to have a separate transfer, these costs will be passed on to you.

If we cancel your holiday due to low numbers, we will not be responsible for your flights.

Please note that there may be occasions when we are unable to offer a land only package in order to manage our committed seats and hotel rooms. This is due to the fact that our flying schedules are prepared far in advance, which means schedules are subject to change. Due to the nature and timing of aircraft chartering and scheduling, we cannot confirm at the time of going to press the precise airline for charter flights, nor the precise type of aircraft for charter or scheduled flights on each individual tour.

If you choose not to take advantage of flights provided by Solos Holidays as part of the package and opt to book your own flight or make your own travel arrangements, we cannot be held responsible for any costs incurred through schedule changes.

Can I make a meal request on my flight?

We are more than happy to pass on special dietary requirements to airlines on your behalf. However, these are not guaranteed. To request a special meal please mention your requirements to our friendly team at the time of booking. Please note most short haul airlines no longer include meals on the flight.

How do I get to my departure point?

Please ensure you allow enough time to get to your departure point as Solos Holidays cannot be held responsible for any costs incurred if you miss your flight or train. For a smooth travel experience, please take the following steps:

Check airport information: Visit your airport's official website for the latest updates on facilities, terminal information, and any check-in related guidelines.

Monitor flight updates: Stay informed about your flight status. Use your Solos app, airline app or website for real-time updates on departures, arrivals, and any potential delays or cancellations.

Plan for traffic: Allow extra time for travel to the airport if driving. Check local traffic reports and consider using navigation apps to find the best routes and avoid congestion.

How do I book a specific seat on my flight?

The majority of airlines have a limited number of seats available for advance seating. How to reserve your flight seats varies from airline to airline and some airlines do make a charge to reserve specific seat numbers in advance of your departure date. Please speak to our team who will be able to help book your seats, however if you wish to change your seats once booked, they will be subjected to additional charges by the airline. Solos will do everything possible to meet your seat requests however no guarantee can be given.

What is my baggage allowance?

We suggest you clearly label all your bags, inside and out, with your name and contact details, such as a mobile number or email address. We advise you to check the BAA website before you travel for the latest hand baggage restrictions and liquid exemptions on www.baa.com. All liquids must be in individual containers no greater than 100ml capacity and carried in a transparent re-sealable bag such as a 'ziplock' bag and no larger than 20cm x 20cm (8" x 8") in size. Liquids in containers of more than 100ml should be packed in your checked baggage as they will not be permitted in your hand baggage.

TUI Airways

Hold Luggage: 20 kgs

Hand luggage: TUI Airways flight, you can carry 1 piece of hand luggage of up to 10kg for free. The maximum dimensions of your hand luggage can be 55x40x20cm and you must be able to lift your hand luggage into the overhead storage compartments yourself. Items such as laptops, handbags and items bought at the airport must fit within your one piece of hand luggage.

Golf Clubs: TUI will happily take on board different sports equipment, such as bikes, golf clubs and fishing rods. In order to book these please call our team who will be happy to help. We recommend that you book this as soon as possible as space on each flight is very limited. Prices start from £30 each way (subject to change)

Easy Jet

Hold Luggage: 23 kgs

Hand luggage: Everyone can bring one small cabin bag per person on board included in the price. It can be a maximum size of 45 x 36 x 20 cm (including any handles or wheels) and needs to fit under the seat in front of you. That should be enough to bring all the essentials for your journey or for a short trip. Your bag can weigh up to 15kg, but we do ask that you’re able to lift and carry it yourself.

Golf Clubs: You can buy one piece of sport equipment per customer. Prices start from £37 each way (subject to change). There’s no limit to the number of small sports equipment allowed on a booking, if it doesn’t exceed one per person and weigh more than 20kg.

Ryan Air

Hold Luggage: 20 kgs

Hand luggage: All our holidays include a small personal bag, which must fit under the seat in front of you. It can be a maximum size of 40 x 25 x 20. That should be enough to bring all the essentials for your journey or for a short trip

Golf Clubs: Ryanair accepts golf bags as checked baggage. Golf equipment may be carried in the hold of the aircraft in addition to your personal checked baggage allowance up to a limit of 20 kilos per item upon payment of a fee per item, depending on its size.

Ryanair Golf Fee 2022 (subject to change) €30 / £30 (online) €40 / £40 (at airport) Fee charged per Item/ Per one way flight. Maximum weight of 20kg per item. Any sporting and musical item weighing over the 20 kilos allowance will be charged for the excess at the applicable excess baggage rate per kilo.

Jet 2 Airways

Hold Luggage: 22 kgs

Hand luggage: You may carry on board one piece of hand luggage free of charge, as long as it weighs no more than 10kg and is no larger than 56cm x 45cm x 25cm, including any wheels and handles. If your hand luggage weighs more or is larger than this, it will need to be checked into the aircraft hold, and you may have to pay an additional charge.

You can also bring a small, personal item on board (such as a handbag, laptop bag or airport purchase), as long as it is placed underneath the seat in front of you.

Golf Clubs: Score a hole in one and take your own golf clubs with you! Thanks to Jet 2 Airways handy 22kg golf clubs carriage, you can pack your lucky clubs and favourite irons for your trip. Prices are from £35 each way. (Subject to change)

British Airways

Hold Luggage: 23 kgs

Hand luggage: You may carry on board one piece of hand luggage free of charge, as long as it weighs no more than 23 kg and is no larger than 40 x 30 x 15 cm.

Golf Clubs: Golfing equipment, packed in a protective golf bag or hard case, will count as one item of your checked baggage. Contents may include items such as a set of golf clubs, a golf umbrella, a dozen balls, golf tees and a pair of golf shoes. If you carry your golf umbrella, or a parasol, separately, it will count as an extra item of checked baggage, and you may have to pay if you are over your free baggage weight, number or size allowance.

If you wish to take a checked piece of luggage and a golf bag in addition to this, you will have to pay for another checked bag. Prices start from £65 each way (subject to change)

Wizz Air

Hold Luggage: 20 kgs

Hand luggage: You may carry on board one piece of hand luggage free of charge, as long as it weighs no more than 10 kg and is no larger than 40 x 30 x 20 cm.

Golf Clubs: You can transport your golf clubs for an additional fee, please call our team who will be able to help you and advise the fees for your trip as it varies by destination and time of year. Prices are from £38.50 each way (subject to change)

What happens if my flight is delayed?

Regrettably we cannot guarantee that your flight will not be subject to delay. Whatever the nature of a delay, these are the responsibility of the carrier, and subject to their ‘Conditions of Carriage’. The provision of subsistence, and/or accommodation, during the period of a delay, is also the responsibility of the carrier. In the event that a delay results in lost holiday time, Solos Holidays cannot refund any unused accommodation or meal arrangements, as they are not re-sold, and full cancellation charges will be applied by the hotel. No adjustment can be made to the holiday arrangements to take account of a delay whether flights are booked with Solos Holidays as part of the package or if booked independently and you are joining a Solos group. Any compensation due to you as a result of flight delays needs to be applied directly to the airline, not via Solos Holidays. Solos Holidays cannot apply for compensation from an airline on your behalf.

Which airport terminal do I depart from?

Please find the links below for information on which terminal your flight will depart from or general airport information:

Belfast International

Before You Travel

What will happen if the Foreign Offices advises against travel to my destination?

We take the safety of our customers very seriously. If the Foreign Office advises that people should not visit a particular country; we will notify you and do our best to arrange an alternative holiday. The Foreign and Commonwealth Travel Advice Unit may issue information about your holiday destination. You are advised to check for any announcements on their website https://www.gov.uk/foreign-travel-advice.

Is there a WhatsApp group I can join?

Just before the start of your trip, you will be sent an invite to the WhatsApp group which will put you in touch with your fellow Solos travellers and Tour Leader prior to your departure day. By choosing to join, you're consenting to share your contact details with other members of your group. If you would prefer not to join, that's fine with us. You can just meet the group on your first day instead. Please note, if you have not received an email within 24 hours of departure, we recommend you check your email junk folder.

Passport & Visa Requirements

It is your responsibility to ensure that you have the correct visa, a valid passport and any other travel documents for your holiday. So please check both the issue date and the expiry date in your passport. If you renewed your passport early, extra months may have been added to its expiry date. This could affect the requirement for your passport to be less than 10 years old.

Latest Travel Information

We are aware that there have been recent delays in getting through security at many UK airports, due to the volume of passengers travelling and reduced staffing levels so we are suggesting allowing more time in getting through the airport. You can also refer to the airport websites for additional information which are listed under 'Which airport do I depart from?' in the 'Flights and Transfers' section. Standard check in opens from 2 hours before departure for short and mid-haul flights and 3 hours before departure for long haul flights. All our holidays are currently scheduled to depart as planned but in the unlikely event of any changes before departure we will contact you.

During your holiday

When do I meet my Tour Leader?

When you receive your holiday itinerary, we’ll let you know when and how you meet your Solos Tour Leader. Sometimes your Tour Leader will meet you at the boarding gate and fly with you, while, at other times, you will meet the Tour Leader at the destination - either at the airport when you get off the plane or in the resort. Either way, we’ll advise you exactly what to do and what to expect.

What if I need support whilst I’m away?

If you need support whilst on your holiday, your Tour Leader is your primary point of contact and will do their best to assist you. If you need further support, you can contact the office on 00 44 20 8951 2900 or email travel@solos.co.uk.

If the support required is airline related, please refer to your airline carrier when you’re at the airport, staying in touch with your Tour Leader on the WhatsApp group dedicated to your holiday.

If the Solos Team need to advise you of any important information that affects your holiday, including flight updates, this will be communicated via email, so it is important to ensure that Solos has your up-to-date contact information.

In resort, your Tour Leader will keep you updated with any travel advice, weather disruption or local conditions that may affect your holiday.

Gratuities

There is often confusion on the question of gratuities, since it frequently depends on the type of holiday, the location and, of course, your attitude towards tipping, as to what is normally expected. To give you a rough idea, we will give appropriate guidance in the information sent with your travel documents. The Tour Leader will be on hand to offer advice or suggestions, if required, but we stress that gratuities are offered entirely at the discretion of the individual.

Holiday photos

At the beginning of your trip, your Tour Leader will ask if you would be happy to sign a photo permission form. This means that any photographs taken during your holiday can be used by Solos to share what the Solos experience is all about. It also means you have lots of memories to go home with! Details will be given at your welcome meeting.