Payments, Deposits & Instalments
Everything you need to know about spreading the cost of your holidays
We like to think we make your Solos experience as special as it can be. But do you know what else makes a difference? Making it easy. Because you should spend the run-up to your trip as carefree as you feel when you’re on it! So why not take advantage of our monthly payment scheme – enabling you to spread the cost of your holiday in a simple and manageable way.
Payment Timelines
Deposits
When you confirm your booking, you'll be required to make an initial payment, unless your holiday starts within 12 weeks - in which case you must pay the full costs of your holiday. You can, of course, always pay the full amount in advance regardless of your trip's departure date if you wish.
For any UK holiday, a deposit of £50 per booking is required at the time of booking.
For all overseas holidays which require air travel, a deposit of £200 per booking is required at the time of booking.
Please be aware that if you book a regional flight, the full flight cost must also be paid at the time of booking, in addition to your initial deposit.
Final Balance
The complete balance for your booking must be settled no later than 12 weeks before your departure date. This ensures that all necessary arrangements are in place well in advance, allowing for a smooth and worry-free travel experience. We kindly ask that you keep this deadline in mind to avoid any inconvenience and to ensure your trip preparations are on track.
Spreading the cost
We understand how important it is to have a convenient and flexible way to make your holiday payments, which is why you can now pay for your holiday in instalments.
We will work with you to establish a monthly payment schedule that aligns with your financial preferences and the total cost of your trip.
Standing Orders
Our standing order policy is designed to help you manage your trip payments efficiently:
1. Standing Order Enrolment
To enrol in our standing order payment plan, please contact our customer service team or indicate your interest during the booking process.
We will provide you with the necessary details to set up your standing order, such as bank account details. Please note your full balance must be settled 12 weeks prior to departure.
2. Monthly Payment Schedule
Upon enrolment, we will work with you to establish a monthly payment schedule that aligns with your financial preferences and the total cost of your trip. This schedule will outline the date and amount of each monthly payment.
3. Flexibility
Our standing order payment plan offers flexibility in managing your payments. If you encounter any changes in your financial circumstances, please contact our customer service team to discuss potential adjustments to your payment plan.
4. Automatic Payments
Once your standing order is set up with your bank, your payments will be automatically deducted from your chosen bank account on the agreed-upon dates. This eliminates the need for manual payments and ensures that your payments are made on time.
5. Completion of Payments
Your standing order payments will continue until the full balance of your trip is settled.
Payment, deposits & instalments FAQs
How do I set up a standing order?
- Contact Your Bank
Begin by contacting your bank, call their customer service line, or log in to your online banking account. If you use online banking, you may be able to set up a standing order online. Log in to your online banking account and navigate to the "Payments" or "Transfers" section. Follow the on-screen instructions to set up the standing order.
- Provide Necessary Information
When you contact your bank, you will need to provide specific information to set up the standing order. Be prepared with the following details:
- Your bank account number and sort code.
- We will provide you with our bank details which you will need to pass on to your bank.
- Ensure you include your booking reference number as the payment reference so we can correctly allocate your payment.
- The amount you want to transfer with each standing order payment.
- The frequency of the payments (e.g. On the first day of every month)
- The start & end date for the standing order.
- Review and Confirm
Double-check all the information you've provided to ensure accuracy. Mistakes in bank details or payment amounts can lead to issues with your standing order.
- Monitor Your Payments
Once the standing order is set up, monitor your bank statements regularly to ensure that the payments are being made correctly and on time. If there are any issues, contact your bank promptly to address them.
- Make Sure Sufficient Funds are Available
Ensure that your bank account has sufficient funds to cover the standing order payments on the specified dates. If there are insufficient funds, it may result in failed payments and possible fees.
Remember that the process of setting up a standing order may vary slightly from one bank to another, so it's a good idea to check with your specific bank for their exact procedures and any associated fees. Additionally, keep records of your standing order details, including the recipient's information and payment schedule, for your reference.
What if I book a regional flight?
When booking a regional flight with us, please be aware that the full flight cost must be paid at the time of booking, in addition to your initial deposit. This policy ensures that your flight arrangements are secured promptly, and it allows us to reserve your seat on the regional flight of your choice.How can I make my deposit payment?
We offer multiple methods for you to make your deposit payment, ensuring flexibility and ease in securing your booking. You can choose from the following options:
Credit/Debit Card: We accept credit & debit card payments, providing you with a quick and secure way to make payment. (please note we do not accept American Express)
Bank Transfer: If you prefer, you can initiate a bank transfer to settle your deposit. Please use the provided bank details for this option and remember to include your booking reference.
If you have any questions, queries or need further assistance with the above, please don't hesitate to reach out to our team on 0208 951 2900 or email travel@solos.co.uk. We're always here to help and ensure your Solos travel experience is as easy and stress-free as possible.
View full booking T&Cs here.
Standing Orders
Our standing order policy is designed to help you manage your trip payments efficiently:
1. Standing Order Enrolment
To enrol in our standing order payment plan, please contact our customer service team or indicate your interest during the booking process.
We will provide you with the necessary details to set up your standing order, such as bank account details. Please note your full balance must be settled 12 weeks prior to departure.
2. Monthly Payment Schedule
Upon enrolment, we will work with you to establish a monthly payment schedule that aligns with your financial preferences and the total cost of your trip. This schedule will outline the date and amount of each monthly payment.
3. Flexibility
Our standing order payment plan offers flexibility in managing your payments. If you encounter any changes in your financial circumstances, please contact our customer service team to discuss potential adjustments to your payment plan.
4. Automatic Payments
Once your standing order is set up with your bank, your payments will be automatically deducted from your chosen bank account on the agreed-upon dates. This eliminates the need for manual payments and ensures that your payments are made on time.
5. Completion of Payments
Your standing order payments will continue until the full balance of your trip is settled.
Payment, deposits & instalments FAQs
- Contact Your Bank
Begin by contacting your bank, call their customer service line, or log in to your online banking account. If you use online banking, you may be able to set up a standing order online. Log in to your online banking account and navigate to the "Payments" or "Transfers" section. Follow the on-screen instructions to set up the standing order.
- Provide Necessary Information
When you contact your bank, you will need to provide specific information to set up the standing order. Be prepared with the following details:
- Your bank account number and sort code.
- We will provide you with our bank details which you will need to pass on to your bank.
- Ensure you include your booking reference number as the payment reference so we can correctly allocate your payment.
- The amount you want to transfer with each standing order payment.
- The frequency of the payments (e.g. On the first day of every month)
- The start & end date for the standing order.
- Review and Confirm
Double-check all the information you've provided to ensure accuracy. Mistakes in bank details or payment amounts can lead to issues with your standing order.
- Monitor Your Payments
Once the standing order is set up, monitor your bank statements regularly to ensure that the payments are being made correctly and on time. If there are any issues, contact your bank promptly to address them.
- Make Sure Sufficient Funds are Available
Ensure that your bank account has sufficient funds to cover the standing order payments on the specified dates. If there are insufficient funds, it may result in failed payments and possible fees.
Remember that the process of setting up a standing order may vary slightly from one bank to another, so it's a good idea to check with your specific bank for their exact procedures and any associated fees. Additionally, keep records of your standing order details, including the recipient's information and payment schedule, for your reference.
