Customer Behavior Policy
At Solos, we cherish our community and encourage everyone to embrace the Solos experience, both at home and abroad. To ensure a safe, respectful, and enjoyable environment for all, we have established a Customer Behavior Policy applicable to both our customers and team members. This policy underscores our commitment to a positive travel experience rooted in respect, cultural understanding, and responsibility.
Our promise to you:
Exceptional Service: Our team will provide prompt, courteous, and attentive service, committed to meeting or exceeding your expectations.
Respect and Inclusivity: We will always treat our customers with respect, valuing diversity across gender, ethnicity, race, religion, sexual orientation, and other unique characteristics.
Safe and Welcoming Atmosphere: We will strive to create a safe, supportive, and positive atmosphere for all travelers, maintaining a welcoming space free from any discrimination or discomfort.
Your promise to Solos:
Respect for Team and Fellow Travelers: We expect all customers to act courteously and respectfully toward Solos team members and fellow travelers. Inappropriate or offensive language or behavior, including harassment, bullying, racism, or discrimination, will not be tolerated and may result in denial of future bookings.
Respect for Destinations and Local Communities: Solos travelers are strongly encouraged to respect the environments and cultures we visit. This includes following local customs, refraining from disruptive behavior, and minimizing environmental impact. Please avoid actions that might harm or disrespect the environment, wildlife, or local traditions, such as littering, excessive noise, or engaging in activities that compromise local ecosystems.
Mindful Conduct While Traveling: While traveling with Solos, customers are expected to avoid any behavior that could be disruptive or harmful to others. This includes refraining from bullying, offensive gestures, or isolating others within the group. Behavior of this nature may result in immediate removal from the trip and denial of future bookings.
Community Safety: Travelers must consider the well-being and safety of their fellow travelers by refraining from smoking in prohibited areas, inviting non-Solos individuals to join the group without prior approval, and avoiding excessive alcohol consumption, which could compromise group safety and enjoyment.
Care for Property: All travelers are expected to respect personal and public property, avoiding any activity that could cause damage or destruction. Please report any accidental damage promptly to avoid inconveniencing other guests.
Respectful Social Media Engagement: Our social media channels are designed for open, friendly interaction within the Solos community. We ask that users maintain respectful, kind interactions, honoring each other’s privacy and refraining from hate speech, bullying, or divisive behavior.
Environmental and Cultural Awareness:
Solos aims to support the preservation of the beautiful destinations we visit. We ask that all customers:
Adhere to guidelines for sustainable tourism and minimize waste where possible, including reducing plastic use and disposing of waste responsibly.
Respect wildlife and natural habitats, keeping a respectful distance and avoiding interference with local flora and fauna.
Honor local cultures, customs, and traditions, showing understanding and appreciation for the people and communities we encounter.
By adhering to these principles, together we can ensure a respectful, enjoyable, and memorable travel experience for everyone involved.
Agreement to Terms
By participating in Solos, customers agree to adhere to this Behavior Policy, as well as the Terms & Conditions outlined in their booking confirmation. You can view our full Terms & Conditions here.
Exceptional Service: Our team will provide prompt, courteous, and attentive service, committed to meeting or exceeding your expectations.
Respect and Inclusivity: We will always treat our customers with respect, valuing diversity across gender, ethnicity, race, religion, sexual orientation, and other unique characteristics.
Safe and Welcoming Atmosphere: We will strive to create a safe, supportive, and positive atmosphere for all travelers, maintaining a welcoming space free from any discrimination or discomfort.
Respect for Team and Fellow Travelers: We expect all customers to act courteously and respectfully toward Solos team members and fellow travelers. Inappropriate or offensive language or behavior, including harassment, bullying, racism, or discrimination, will not be tolerated and may result in denial of future bookings.
Respect for Destinations and Local Communities: Solos travelers are strongly encouraged to respect the environments and cultures we visit. This includes following local customs, refraining from disruptive behavior, and minimizing environmental impact. Please avoid actions that might harm or disrespect the environment, wildlife, or local traditions, such as littering, excessive noise, or engaging in activities that compromise local ecosystems.
Mindful Conduct While Traveling: While traveling with Solos, customers are expected to avoid any behavior that could be disruptive or harmful to others. This includes refraining from bullying, offensive gestures, or isolating others within the group. Behavior of this nature may result in immediate removal from the trip and denial of future bookings.
Community Safety: Travelers must consider the well-being and safety of their fellow travelers by refraining from smoking in prohibited areas, inviting non-Solos individuals to join the group without prior approval, and avoiding excessive alcohol consumption, which could compromise group safety and enjoyment.
Care for Property: All travelers are expected to respect personal and public property, avoiding any activity that could cause damage or destruction. Please report any accidental damage promptly to avoid inconveniencing other guests.
Respectful Social Media Engagement: Our social media channels are designed for open, friendly interaction within the Solos community. We ask that users maintain respectful, kind interactions, honoring each other’s privacy and refraining from hate speech, bullying, or divisive behavior.
Environmental and Cultural Awareness:
Adhere to guidelines for sustainable tourism and minimize waste where possible, including reducing plastic use and disposing of waste responsibly.
Respect wildlife and natural habitats, keeping a respectful distance and avoiding interference with local flora and fauna.
Honor local cultures, customs, and traditions, showing understanding and appreciation for the people and communities we encounter.
By adhering to these principles, together we can ensure a respectful, enjoyable, and memorable travel experience for everyone involved.
Agreement to Terms
By participating in Solos, customers agree to adhere to this Behavior Policy, as well as the Terms & Conditions outlined in their booking confirmation. You can view our full Terms & Conditions here.
