Solos - FAQs
Travel is one of those things that naturally you may have questions, so we are here to help you.
Solos FAQs
Popular FAQs
Will I have a Tour Leader?
Accompanying your group to ensure your trip is hiccup-free, your Tour Leader oversees everything. From helping you settle in, to ensuring the tour runs smoothly, to arranging days out. You name it, they do it. Please bear in mind that they are not local experts—we have supporting local guides for that side of things.
If any issues arise during your trip, they are your primary point of contact for assistance. Please feel free to address any concerns with them directly. Ultimately, they are there to ensure you get the best out of your trip.How do I book my trip?
You can book online at any time or call us for free on 1-888-259-4027.
Opening hours: Monday-Friday 9 am- 12 pm Eastern Standard Time
To enable us to offer you an efficient and professional service, we are committed to ongoing training, part of which sometimes involves the recording of phone calls.
How many people will be in a group?
This depends on the type of experience. The average size of our groups is 15, but on some of our singles tours, such as golf, it can be between 20 and 40. Our popular Black-Tie Balls can attract in excess of 80 people.
What age range can I expect?
We know that age is just a number which is why we welcome travelers of all ages on our trips but typically our groups are made up over people aged 40 years and over. Our customers tell us that our mix of age groups is just one of the reasons they love our trips.
What is the proportion of women to men?
We always try to achieve an equal balance of women to men on all our singles tours, breaks and events - however we can’t guarantee this.
Who can travel with Solos?
We welcome solo travelers of all ages on our trips. You can expect to meet people from all different walks of life, all with their own stories and life experiences to share.
Will I get my own room?
You will always have use of either a single or double/twin room for sole use, with no single supplements. Choosing a Trip
Accommodation ratings
We offer a wide and varied range of trips throughout the world, and in doing so use many different categories of hotels.
Accommodation is chosen for each tour based on a number of criteria including location of the property, room and hotel facilities, value for money, customer service and feedback from our team and customers. Wherever possible, we will advise you of the hotel’s official star rating. With this in mind, please be aware that standards can vary between hotels of the same rating in different countries and even in the same country. For example, city hotels that often cater for business as well as leisure travelers may have higher standards than a beach resort hotel where the atmosphere tends to be more relaxed.Can I share a room with someone?
We do offer this option on some of our trips, particularly on our Dances & Festive Breaks and Discovery Tours. You may wish to share with a friend, for example, and make savings on the cost of a trip. To find out more about sharing a room, please get in touch. We do offer this option on some of our trips, particularly on our Dances & Festive Breaks and Discovery Tours. You may wish to share with a friend, for example, and make savings on the cost of a trip. To find out more about sharing a room, please get in touch. Climate & conditions
Alongside every tour, we list an average maximum daily temperature for that destination. Please bear in mind that this information is for guidance only.
Climate changes across the world in recent years have made it impossible to predict weather anywhere. Activity, worldwide and golf tours especially may be affected by poor weather conditions such as golf greens which can take time to recover, walking routes and subsequent alteration of included activity.
It is never possible to predict the weather, and we cannot be held responsible for the weather conditions at the time of your trip. Hurricanes and tropical storms can affect the Caribbean and Gulf of Mexico regions, usually between June to November. As the storms’ path and duration cannot be predicted accurately and if your trip is cancelled or changed because of their actual or predicted effects, this will be included as an ‘event beyond our control’.Do I have to stay with the group all the time?
There are key times when the group will get together (at the welcome drink and on excursions for example), but it’s entirely up to you how much time you spend with the group.
Trip durations
All our trips have a set duration. Where possible, we will try and accommodate any requests that are in addition to our set duration, however, please be aware that it is not always possible. Please note that at our Solos Exclusive properties, duration is limited to 14 nights per stay.How many people will be in a group?
This depends on the type of experience. The average size of our trips is 15, but on some of our singles group tours, such as golf, it can be between 20 and 40.
Will I have a Tour Leader?
Accompanying your group to ensure your trip is hiccup-free, your Tour Leader oversees everything. From helping you settle in, to ensuring the tour runs smoothly, to arranging days out. You name it, they do it. Please bear in mind that they are not local experts—we have supporting local guides for that side of things.
If any issues arise during your trip, they are your primary point of contact for assistance. Please feel free to address any concerns with them directly. Ultimately, they are there to ensure you get the best out of your trip.What age range can I expect?
We know that age is just a number which is why we welcome travelers of all ages on our holidays but typically our groups are made up over people aged 40 years and over. Our customers tell us that our mix of age groups is just one of the reasons they love our trips.
What trip should I go on?
Over the years we have grown our product portfolio to include a variety of different trip types, including sun, discovery tours, walking, tennis, golf, skiing and dancing for every kind of solo traveler. If you are not sure what is best for you our friendly team will be able to help find you the trip that is right for you.
What is the proportion of women to men?
We always try to achieve an equal balance of women to men on all our singles trips, breaks and events - however we can’t guarantee this.
What will my fellow travelers be like?
You can expect to meet people from all different walks of life, all with their own stories and life experiences to share, never failing to create a fun and vibrant dynamic.
Most solo travelers choose us because they don’t want to travel or attend a social event on their own. It’s your chance to experience new destinations, try different activities and socialise with a group of new friends or maybe even catch up with some old ones too!
Everyone on you trip is there to make new friends and enjoy their time away, which is why you will always find someone in your group whom you can relate to. By default, you already have something in common!
Who can travel with Solos?
We welcome solo travellers of all ages on our tours. You can expect to meet people from all different walks of life, all with their own stories and life experiences to share, never failing to create a fun and vibrant dynamic.
Will I get my own room?
You will always have use of either a single or double/twin room for sole use, with no single supplements. Booking your Trip
How can I make my deposit payment?
We offer multiple methods for you to make your deposit payment, ensuring flexibility and ease in securing your booking. You can choose from the following options:
Credit/Debit Card: We accept credit & debit card payments, providing you with a quick and secure way to make payment. (please note we do not accept American Express)
Bank Transfer: If you prefer, you can initiate a bank transfer to settle your deposit. Please use the provided bank details for this option and remember to include your booking reference.How can I make special requests?
Any special requests must be advised at the time of booking. Although we endeavor to pass any requests on to the relevant supplier, we cannot guarantee that every request will be met. Any medical requests which may affect your accommodation, flight or transfer must be declared at the time of booking. We may be able to assist you in considering the suitability of the arrangements before confirming the reservation. This also includes any medical condition or disability which may affect your booking arrangements after your booking has been confirmed. How do I book my trip?
You can book online at any time or call us for free on 1-888-259-4027.
Opening hours: Monday-Friday 9 am- 12 pm Eastern Standard Time
To enable us to offer you an efficient and professional service, we are committed to ongoing training, part of which sometimes involves the recording of phone calls.
Is there any advantage to booking early?
Yes. On some of our trips for singles there are limited places so early booking is encouraged. If you choose to book later, we may not be able to confirm your place straight away and, if we've already filled our flight and hotel allocations, there may be a supplement to pay for additional places.
Where possible, we advise that you book early to secure the best cost for your flight and holiday package. This includes regional flight seat requests and seats from our original flight allocation. We understand that this is not always possible and therefore we will be happy to book you the best available flight seat and cost.
Flights and Transfers
Airport Transfers
For your convenience, we have included transfers in your package, whether you book the air with us or book your air travel on your own. If you are booking your own flights (see Tour Only), you will have the choice, where possible, of joining a Solos group transfer or booking a separate transfer on the tour start date. We cannot book transfers for dates that are not the start date or end date of the tour. Please note airport transfers may be on your own, with another Solos customer or a shuttle transfer with non-Solos customers. It is important to note that we are not able to accept responsibility for missed transfers due to flight delays or any other circumstances beyond our control, such as schedule changes. Please communicate any changes to your schedule to your tour leader in destination through your Solos Whatsapp group, or call our Reservations team. If these changes result in the need for you to have a separate transfer from what is booked, these costs may be passed on to you.Can Solos book my flight for me?
Our tours are quoted on our website for tour-only and do not automatically include international flights. However, we can assist with your international flight upon request. As soon as your tour is guaranteed for travel, our team will find the best fare and schedule aligned to your tour and send to you for review. Once confirmed by you, we will collect the full payment for your air ticket immediately and move forward with confirmation.
Airline schedules and changes are beyond our control, but we will communicate any updates to you as soon as we receive them from the airlines.
Can I book my own flights?
If you choose not to book your flights with Solos and opt to book your own flight or make your own travel arrangements to arrive in destination, we cannot be held responsible for any costs incurred or loss of tour time due to air schedule changes. Please carefully note the tour start and end dates and times so that you do not miss any schedule touring or activities. Can I make a meal request on my flight?
We are more than happy to pass on special dietary requirements to airlines on your behalf. However, these are not guaranteed. To request a special meal please mention your requirements to our friendly team at the time of booking. Please note most short haul airlines no longer include meals on the flight.Connecting Flights
When we book your connecting flight This forms part of your package and we will help in the case of international schedule changes or unforeseen date changes by us, after your booking has been made. If we cancel your holiday due to low numbers, we will cancel your connecting flight at no charge to you. Payment for connecting flights is taken at time of booking, is non refundable and is subject to an administration fee of $15.
When you book your own connecting flight This does not form part of your package, and you will be responsible for any changes required in the case of international schedule changes or unforeseen date changes by us, after your booking has been made. If we cancel your holiday due to low numbers, we will not be responsible for your connecting flights. We recommend a minimum of 3 hours’ connecting time between international and domestic flights (luggage will not be able to be checked-through).How can I arrange assistance at the airport or on my flight?
If you require special assistance at the airport or on your flight, please let our friendly team of experts know at the time of booking so we can arrange this for you in advance, so you have peace of mind.If booking my flight with Solos, how do I book a specific seat?
The majority of airlines have a limited number of seats available for advance seating. How to reserve your flight seats varies from airline to airline and some airlines do make a charge to reserve specific seat numbers in advance of your departure date. Please speak to our team who will be able to help book your seats, however if you wish to change your seats once booked, they will be subjected to additional charges by the airline. Solos will do everything possible to meet your seat requests however no guarantee can be given. How do I get to my departure point?
Please ensure you allow enough time to get to your departure point as Solos cannot be held responsible for any costs incurred if you miss your flight or train. For a smooth travel experience, please take the following steps:
Check airport information: Visit your airport's official website for the latest updates on facilities, terminal information, and any check-in related guidelines.
Monitor flight updates: Stay informed about your flight status. Use your Solos app, airline app or website for real-time updates on departures, arrivals, and any potential delays or cancellations.
Plan for traffic: Allow extra time for travel to the airport if driving. Check local traffic reports and consider using navigation apps to find the best routes and avoid congestion.
What happens if my flight is delayed?
Regrettably we cannot guarantee that your flight will not be subject to delay. Whatever the nature of a delay, these are the responsibility of the carrier, and subject to their ‘Conditions of Carriage’. The provision of subsistence, and/or accommodation, during the period of a delay, is also the responsibility of the carrier. In the event that a delay results in lost holiday time, Solos cannot refund any unused accommodation or meal arrangements, as they are not re-sold, and full cancellation charges will be applied by the hotel. No adjustment can be made to the trip arrangements to take account of a delay whether flights are booked with Solos Holidays as part of the package or if booked independently and you are joining a Solos group. Any compensation due to you as a result of flight delays needs to be applied directly to the airline, not via Solos. Solos cannot apply for compensation from an airline on your behalf. Air Travel
Our published prices are for your tour only and do not include your international air. If you would like to request your flights with us, please call us at 1-888-259-4027.
Even if you choose to only book your tour with us, we will include your airport transfers for your convenience. Please ensure that your flight arrival in destination and your departure flight from the destination algin with the tour start and end dates and times so that you do not miss any element of your tour experience.
For a smooth travel experience, please take the following steps:
Check airport information: Visit your airport’s official website for the latest updates on facilities, terminal information, and any check-in related guidelines.
Check-in for international flights at least three hours prior to departure
Monitor flight updates: Stay informed about your flight status. Use your Solos app (if booking air with Solos), airline app or website for real-time updates on departures, arrivals, and any potential delays or cancellations.
Plan for traffic: Allow extra time for travel to the airport if driving. Check local traffic reports and consider using navigation apps to find the best routes and avoid congestion.
Delays on your tour
Regrettably we cannot guarantee that your flight will not be subject to delay. Whatever the nature of a delay, these are the responsibility of the carrier, and subject to their Conditions of Carriage. The provision of subsistence, and/or accommodation, during the period of a delay, is also the responsibility of the carrier. In the event that a delay results in lost trip time, Solos cannot make any refund of unused accommodation or meal arrangement, as they are not re-sold, and full cancellation charges will be applied by the hotel. No adjustment can be made to the trip arrangements to take account of a delay whether flights are booked with Solos as part of the package or if booked independently and you are joining a Solos group. Any compensation due to you as a result of flight delays needs to be applied directly to the airline, not via Solos. Solos cannot apply for compensation from an airline on your behalf. For these reasons, please be certain to purchase travel insurance. Before You Travel
Is there a WhatsApp group I can join?
Just before the start of your trip, you will be sent an invite to the WhatsApp group which will put you in touch with your fellow Solos travelers and Tour Leader prior to your departure day. By choosing to join, you're consenting to share your contact details with other members of your group. If you would prefer not to join, that's fine with us. You can just meet the group on your first day instead. Please note, if you have not received an email within 24 hours of departure, we recommend you check your email junk folder.Latest Travel Information
We are aware that there have been recent delays in getting through security at many airports, due to the volume of passengers traveling and reduced staffing levels so we are suggesting allowing more time in getting through the airport.
You can also refer to the airport websites for additional information which are listed under ‘Which airport do I depart from?’ in the ‘Flights and Transfers’ section. Standard check in opens from 2 hours before departure for domestic flights and 3 hours before departure for international flights.
All our trips are currently scheduled to depart as planned but in the unlikely event of any changes before departure we will contact you.
Passport & Visa Requirements
It is your responsibility to ensure that you have the correct visa, a valid passport and any other travel documents for your trip. So please check both the issue date and the expiration date in your passport. For many countries, your passport must not expire within 6 months of your return date. If you renewed your passport early, extra months may have been added to its expiration date. This could affect the requirement for your passport to be less than 10 years old.What will happen if the State Department advises against travel to my destination?
We take the safety of our customers very seriously. If the State Department advises that people absolutely should not visit a particular country; we will notify you and do our best to arrange an alternative trip. The State Department Travel Advisory may issue information about your trip destination. You are advised to check for any announcements on their website: https://travel.state.gov/content/travel/en/traveladvisories/traveladvisories.html/ During your Trip
Gratuities
There is often confusion on the question of gratuities, since it frequently depends on the type of holiday, the location and, of course, your attitude towards tipping, as to what is normally expected. To give you a rough idea, we will give appropriate guidance in the information sent with your travel documents. The Tour Leader will be on hand to offer advice or suggestions, if required, but we stress that gratuities are offered entirely at the discretion of the individual.Trip photos
At the beginning of your trip, your Tour Leader will ask if you would be happy to sign a photo permission form. This means that any photographs taken during your trip can be used by Solos to share what the Solos experience is all about. It also means you have lots of memories to go home with! Details will be given at your welcome meeting.What if I need support whilst I’m away?
If you need support whilst on your holiday, your Tour Leader is your primary point of contact and will do their best to assist you. If you need further support, you can contact the office on 1-888-259-4027 or email travel@solosholdiays.com.
If the support required is airline related, please refer to your airline carrier when you’re at the airport, staying in touch with your Tour Leader on the WhatsApp group dedicated to your tour.
If the Solos Team need to advise you of any important information that affects your trip, including flight updates, this will be communicated via email, so it is important to ensure that Solos has your up-to-date contact information.
In resort, your Tour Leader will keep you updated with any travel advice, weather disruption or local conditions that may affect your holiday.
When do I meet my Tour Leader?
When you receive your tour itinerary, we’ll let you know when and how you meet your Solos Tour Leader. Sometimes your Tour Leader will meet you at the boarding gate and fly with you, while, at other times, you will meet the Tour Leader at the destination - either at the airport when you get off the plane or in the resort. Either way, we’ll advise you exactly what to do and what to expect.
Popular FAQs
You can book online at any time or call us for free on 1-888-259-4027.
Opening hours: Monday-Friday 9 am- 12 pm Eastern Standard Time
To enable us to offer you an efficient and professional service, we are committed to ongoing training, part of which sometimes involves the recording of phone calls.
This depends on the type of experience. The average size of our groups is 15, but on some of our singles tours, such as golf, it can be between 20 and 40. Our popular Black-Tie Balls can attract in excess of 80 people.
We know that age is just a number which is why we welcome travelers of all ages on our trips but typically our groups are made up over people aged 40 years and over. Our customers tell us that our mix of age groups is just one of the reasons they love our trips.
We always try to achieve an equal balance of women to men on all our singles tours, breaks and events - however we can’t guarantee this.
We welcome solo travelers of all ages on our trips. You can expect to meet people from all different walks of life, all with their own stories and life experiences to share.
Choosing a Trip
There are key times when the group will get together (at the welcome drink and on excursions for example), but it’s entirely up to you how much time you spend with the group.
This depends on the type of experience. The average size of our trips is 15, but on some of our singles group tours, such as golf, it can be between 20 and 40.
We know that age is just a number which is why we welcome travelers of all ages on our holidays but typically our groups are made up over people aged 40 years and over. Our customers tell us that our mix of age groups is just one of the reasons they love our trips.
Over the years we have grown our product portfolio to include a variety of different trip types, including sun, discovery tours, walking, tennis, golf, skiing and dancing for every kind of solo traveler. If you are not sure what is best for you our friendly team will be able to help find you the trip that is right for you.
We always try to achieve an equal balance of women to men on all our singles trips, breaks and events - however we can’t guarantee this.
You can expect to meet people from all different walks of life, all with their own stories and life experiences to share, never failing to create a fun and vibrant dynamic.
Most solo travelers choose us because they don’t want to travel or attend a social event on their own. It’s your chance to experience new destinations, try different activities and socialise with a group of new friends or maybe even catch up with some old ones too!
Everyone on you trip is there to make new friends and enjoy their time away, which is why you will always find someone in your group whom you can relate to. By default, you already have something in common!
We welcome solo travellers of all ages on our tours. You can expect to meet people from all different walks of life, all with their own stories and life experiences to share, never failing to create a fun and vibrant dynamic.
Booking your Trip
You can book online at any time or call us for free on 1-888-259-4027.
Opening hours: Monday-Friday 9 am- 12 pm Eastern Standard Time
To enable us to offer you an efficient and professional service, we are committed to ongoing training, part of which sometimes involves the recording of phone calls.
Yes. On some of our trips for singles there are limited places so early booking is encouraged. If you choose to book later, we may not be able to confirm your place straight away and, if we've already filled our flight and hotel allocations, there may be a supplement to pay for additional places.
Where possible, we advise that you book early to secure the best cost for your flight and holiday package. This includes regional flight seat requests and seats from our original flight allocation. We understand that this is not always possible and therefore we will be happy to book you the best available flight seat and cost.
Flights and Transfers
Our tours are quoted on our website for tour-only and do not automatically include international flights. However, we can assist with your international flight upon request. As soon as your tour is guaranteed for travel, our team will find the best fare and schedule aligned to your tour and send to you for review. Once confirmed by you, we will collect the full payment for your air ticket immediately and move forward with confirmation.
Airline schedules and changes are beyond our control, but we will communicate any updates to you as soon as we receive them from the airlines.
Our published prices are for your tour only and do not include your international air. If you would like to request your flights with us, please call us at 1-888-259-4027.
Even if you choose to only book your tour with us, we will include your airport transfers for your convenience. Please ensure that your flight arrival in destination and your departure flight from the destination algin with the tour start and end dates and times so that you do not miss any element of your tour experience.
For a smooth travel experience, please take the following steps:
Check airport information: Visit your airport’s official website for the latest updates on facilities, terminal information, and any check-in related guidelines.
Check-in for international flights at least three hours prior to departure
Monitor flight updates: Stay informed about your flight status. Use your Solos app (if booking air with Solos), airline app or website for real-time updates on departures, arrivals, and any potential delays or cancellations.
Plan for traffic: Allow extra time for travel to the airport if driving. Check local traffic reports and consider using navigation apps to find the best routes and avoid congestion.
Before You Travel
We are aware that there have been recent delays in getting through security at many airports, due to the volume of passengers traveling and reduced staffing levels so we are suggesting allowing more time in getting through the airport.
You can also refer to the airport websites for additional information which are listed under ‘Which airport do I depart from?’ in the ‘Flights and Transfers’ section. Standard check in opens from 2 hours before departure for domestic flights and 3 hours before departure for international flights.
All our trips are currently scheduled to depart as planned but in the unlikely event of any changes before departure we will contact you.
During your Trip
If you need support whilst on your holiday, your Tour Leader is your primary point of contact and will do their best to assist you. If you need further support, you can contact the office on 1-888-259-4027 or email travel@solosholdiays.com.
If the support required is airline related, please refer to your airline carrier when you’re at the airport, staying in touch with your Tour Leader on the WhatsApp group dedicated to your tour.
If the Solos Team need to advise you of any important information that affects your trip, including flight updates, this will be communicated via email, so it is important to ensure that Solos has your up-to-date contact information.
In resort, your Tour Leader will keep you updated with any travel advice, weather disruption or local conditions that may affect your holiday.
When you receive your tour itinerary, we’ll let you know when and how you meet your Solos Tour Leader. Sometimes your Tour Leader will meet you at the boarding gate and fly with you, while, at other times, you will meet the Tour Leader at the destination - either at the airport when you get off the plane or in the resort. Either way, we’ll advise you exactly what to do and what to expect.
